Deley Art & Design cares a lot about your privacy. We therefore only process data that we need to (improve) our services and carefully handle the information we have collected about you and your use of our services. Deley Art & Design never makes your data available to third parties for commercial purposes.

 

This privacy policy applies to the use of the website and the services provided by Deley Art & Design. The effective date for the validity of these conditions is 01-01-2025. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you we collect, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

 

If you have any questions about our privacy policy, please contact us at info@deleyartdesign.com or via the contact form on the website.

About data processing

Below you can read how we process your data, where we (have) stored it, which security techniques we use and for whom the data is transparent.

JouwWeb

The webshop was developed with software from JouwWeb. Personal data that you make available for the purpose of the service will be shared with this party. JouwWeb has access to your data to provide (technical) support, they will never use your data for any other purpose. On the basis of the agreement concluded with them, JouwWeb is obliged to take appropriate security measures. The website contains a secure HTTPS connection (with SSL certificate) and DNSSEC for the domain name. As a result, the traffic on the website takes place safely. In this way, they guarantee a secure connection and Deley Art & Design complies with the rules regarding the Personal Data Protection Act.

Forms and email

When you fill out a contact form via the website or send us an e-mail, it will be stored in the mailbox at JouwWeb. E-mails have a retention period of 7 years, but we periodically delete this data, unless the e-mails are still necessary for the purpose of customer contact.

Commercial emails

Miksfabriek can send you commercial emails regarding promotions, discounts and product information. You will receive this because you have subscribed to the newsletter, or because you have checked (have given permission) to receive commercial e-mails during checkout. You can unsubscribe at any time so that you no longer receive these emails. This can be done by sending an e-mail to info@deleyartdesign.com, filling out the contact form on the website or by unsubscribing at the bottom of the received newsletter.

Orders

Generated invoices are kept for a maximum of 7 years according to the statutory payment term, in connection with accounting and administration. Orders in JouwWeb are deleted earlier so that no unnecessary data is stored. If an order is not completed, it will also be deleted.

Mollie
We use Mollie's platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Mollie shares personal data and information regarding your financial position with credit rating companies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than is permitted under the legal deadlines.

PostNL and DHL

If you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL or DHL to carry out the deliveries. It is necessary that we share your name, address and residence details with PostNL. PostNL will only use this data for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

 
General purpose of processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share your data with us and we use this data to contact you at a later date – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all held confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed in order to further improve our services. This data (for example, your web browser and operating system) is not personal data.

 

Collaboration in tax and criminal investigation
In appropriate cases, Deley Art & Design may be required by a legal obligation to share your data in connection with tax or criminal investigation by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on our behalf. We explain below what these rights are and how you can invoke these rights. In principle, to prevent abuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests, in the case of a forgotten request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to view the data that we (have) processed and that relates to you as a person or can be traced at thereable. You can make a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us with an overview of the processors who have this data, indicating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we (have) processed and that relates to your person or is traceable to this change. You can make a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

 

Right to restriction of processing

You always have the right to limit the data we (have) processed that relates to you or is traceable for this purpose. You can make a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed at the e-mail address known to us.

Right to transferability

You always have the right to have the data that we (have) processed and that relate to you as a person or can be traced away by another party. You can make a request to that effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right of objection and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of Miksfabriek. If you object, we will immediately stop data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we (have) processed available to you and then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this law applies. If you believe that this is the case, please contact us.

Google Analytics

Cookies are placed via our website from the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products. JouwWeb ensures that Google Analytics uses anonymous IP addresses, making this a lot more privacy-conscious.

When you visit our site, we collect the following information:

• Products viewed by you: we use this data, for example, to show you products you have recently viewed
• Location and browser type: we use this data to calculate tax surcharges and shipping costs
• Shipping address: we ask you to fill in these details so that we can, for example, calculate the shipping costs before you place an order and then send the order to you.

We also use cookies to store products in your shopping cart while you browse our site.

When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account details, such as a username and password. We use this information for the following purposes:

 

• To send you information about your account and order;
• To respond to your requests, including refunds and complaints;
• To process payments and prevent fraud;
• To set up your account for our store;
• To comply with legal obligations, such as calculating taxes;
• To improve our store offer;
• To send marketing messages to you, if you choose to do so.

If you create an account, your name, address, email address and phone number will be used to automatically fill in the payment details for future orders.

In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep them. For example, we store order information for a maximum of 1 year for tax and accounting purposes. This information includes your name, email address, and billing and shipping address. As mentioned earlier, we keep generated invoices according to the statutory retention period of up to 7 years.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way in which we process data already collected with regard to you, we will inform you by e-mail.